Job Vacancies
Details of our available job roles can be found below. This will include all information surrounding the role itself, and information on how to apply.
To apply for a role:
Please download & complete the corresponding application documents and return them to: admin.team@cayork.org
To apply for a role:
Please download & complete the following application documents and return them to: admin.team@cayork.org
Citizens Advice Trainer & Advice Session Supervisor
The Citizens Advice Trainer and Advice Session Supervisor plays a crucial role in ensuring
the delivery of high-quality advice services. This position is responsible for training and
developing volunteers and staff, supervising advice sessions, and maintaining service
standards to meet the needs of clients effectively.
You will be responsible for designing and delivering training programs for new and existing volunteers and staff, while ensuring they develop the skills and knowledge required to provide effective advice.
You will also oversee advice sessions (face-to-face, telephone, and digital) to ensure high-quality
and consistent service delivery, while also monitoring case records, checking for accuracy, completeness, and adherence to quality standards.
For more information, or if you’d like to discuss the position informally first, please contact
admin.team@cayork.org
Trainer & Advice Session Supervisor Job Description
Armed Forces Covenant Sponsored Trainee
The main aim of these posts is to provide high quality advice training (General Help Quality
Mark standards and AQS accredited) for four people, with an aim to move them into paid
advice positions within both Citizens Advice York and the wider Citizens Advice England and
Wales network.
The successful applicants will complete a 25 hour per week, 12 week training course which
may be undertaken both in our office and at home. The course consists of e-learning with
testing, observation of experienced advisors out in the field and observed and tested advice
sessions.
The training will be delivered within the aims, policies and principles of the Citizens
Advice Service.
Note: This job involves work with vulnerable clients and therefore Disclosure and Barring
Service (DBS) check is required for all successful applicants.
For more information, or if you’d like to discuss the position informally first, please contact
admin.team@cayork.org